Rich responses
Each assistant integration in a channel allows you to display rich responses.
Add a response
To add an answer, follow these steps:
Click the 'Add' button in the Responses block.
Select the type of response.
Complete the information.
Click 'Save'.
Text Responses
This response type represents a formatted text message but no media content. The text formatting option includes bold, italics, lists, emojis, etc.
To add alternative text, click the '+' button. This will allow the assistant to respond differently to the same intent.
Cards Group Responses
This response type represents a group of cards or a single card with images, titles, descriptions, and interactive buttons.
To add a new card click on the '+' button. Complete the following optional fields: title, description, image and buttons.
Image Responses
This type of response displays a single image or a group of images in mosaic mode.
To add a new image, click on the '+' button. Fill in the following fields: image URL.
Video Responses
This type of response displays a video or a group of videos.
To add a new video, click on the '+' button.
Fill in the following fields: video URL (YouTube or Vimeo).
Button Responses
This type of response displays a button or a group of buttons.
To add a new button, click on the '+' button. A row will be added with the information to complete. The value of the button text option represents the text that will visually appear on the button.
If the 'Is it a link?' option is selected, the 'Destination URL' column will be unlocked, allowing you to enter a URL to which you want to redirect the end user if they click on that button.
If this option is not selected, the button will act as a quick reply and will send the text of the button as the end user's response.
Live Chat Request Responses
This type of response displays a group of buttons whose function is to notify the available agents so that their conversation goes into the queue in live chat and is assisted as soon as possible.
To add a new button, click on the '+' button. A row will be added with the information to complete. The value of the button text option represents the text that will visually appear on the button. The departments option is used to select those departments you want to be notified when the user clicks on it.
Note: The Button type response cannot coexist in the same intent as the 'Live Chat Request' type response. If one of the two is added, the other will not appear as an option in the 'Add' list.
Form Responses
This type of response displays a form that is used for the submission of data entered by the user.
To add a new form, click on the '+' button. There are two sections with information to complete: Settings and Fields.
In the Settings section, you must enter information related to the type of request and the URL for data submission.
Form title: Name to identify the form.
URL: Link to which the request will be made.
Submit button text: Visual text of the button that executes the action of sending the information.
Method: Type of method of the request.
Content Type: Value of the “content-type” property of the request header.
In the Fields section, the complete list of data that will appear in the form is introduced.
Type: Dropdown to select the type of data entry.
Required: If this box is checked, the form will not be sent until this field is correctly filled.
Name: Unique name of the field that is used to assign the value entered in that field and send it to the request.
Background text: Text that will appear in the background of the text entry.
Label text: Text that will appear above the text entry.
Help text: Complementary text that appears if an error occurs in the submission of data from that field and you want to indicate some additional information to the user.
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