> For the complete documentation index, see [llms.txt](https://docs.1millionbot.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.1millionbot.com/insights/live-chat.md).

# Live chat

This section provides detailed statistics on the interaction between your agents and users through live chat, allowing you to measure and optimize the support experience. To start, select a date range from the dropdown at the top.

## Key Metrics

These key metrics offer a deep understanding of the effectiveness and efficiency of your live chat operations.

### Total of Interventions

The total number of times agents had to intervene in a conversation.

### Average Attention Request Time

The average time agents took to respond to a request for attention.

### Average Wait Time

The average time users waited before receiving attention.

### Average Resolution Time

The average time agents took to resolve user inquiries.

### Missed Requests

The number of times user requests went unattended.

## Attended Requests by Department

Visualize how support requests are distributed across different departments.

## Comparison of Attended Conversations

View the percentage of conversations attended to between agents and assistants.

## Distribution of Attention Request Times and Wait Times

Detailed information on the distribution of time users spend waiting and the time agents dedicate to addressing requests.

## Comparison of Conversation Duration

A daily breakdown of the duration of conversations, both by assistants and agents.