> For the complete documentation index, see [llms.txt](https://docs.1millionbot.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.1millionbot.com/chatbot/conversations.md).
# Conversations
Here, you can oversee the quality of interactions and gather valuable data to optimize the assistant's responses and the overall user experience.
## 1. **Filters**
Located at the top of the interface, filters allow for searching and classifying conversations based on various criteria:
### Main fields
* **Text search**: Search for specific messages within conversations.
* **Language**: Filter conversations by language.
* **Channels**: Classify by the originating channel (e.g., web, phone, etc.).
* **Date range**: Define a time period for analyzing conversations.
* **Additional buttons**:
* Open a sidebar with advanced filters.
* Reset all filters.
### Advanced filters sidebar
* **Help requests**: Conversations where the user requested human assistance.
* **Interventions**: Conversations attended by an agent, with options to filter by a specific agent or department.
* **Ratings**: Classification based on user ratings:
* Extremely positive (90%-100%).
* Mostly positive (60%-90%).
* Mixed (40%-60%).
* Mostly negative (10%-40%).
* Extremely negative (0%-10%).
* **Intent confidence**: Average score (0 to 10) assigned by the AI to all messages.
* **Tags**: Filter by specific tags.
* **Origin URL**: Filter conversations based on the message's originating URL.
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## 2. **Conversation list**
Located on the left of the central area, this displays a summary of recent conversations:
* Origin channel (icon).
* User name or phone number.
* Date of the last message.
* Tags assigned to the conversation.
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## 3. **Conversation details**
In the center of the interface, this displays the messages of the selected conversation with the following features:
* Messages differentiated by position and color based on the sender (user, bot, or agent).
* Origin channel icon.
* Additional information such as user name, tags, and date of the last message.
* Buttons to navigate to the start or end of the conversation.
* Button to open a side panel with detailed information.
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## 4. **Conversation information**
In the right side panel, it displays detailed information and allows for additional actions:
### Top section
* **Conversation Identifier.**
* **Buttons**:
* Create a support ticket.
* Open a modal with options like navigating to training sections, sharing the conversation (screenshot or URL).
### Expandable sections
* **General**: Start and last message dates, and the number of messages.
* **User information**: Data such as phone number, email, and country of origin.
* **Ratings**:
* User ratings (classification).
* Intent confidence average.
* Number of fallbacks (default intent triggered).
* **Help requests**: Information on help requests directed to specific departments.
* **Interventions**: Agents involved, average handling time, and number of messages sent.
* **Surveys**: Responses from surveys conducted during the conversation.
* **Tags**: Current tags with the option to add more.
* **Selected message information**:
* Sender (user, bot, or agent).
* Sending date.
* Message origin (URL).
* Detected intent and confidence score.
* User rating (positive/negative).
* Executed actions (e.g., help request sent).
 
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## 5. **Pagination**
Located at the bottom, it allows:
* Displaying a defined number of items per page.
* Navigating between pages: first, last, or a specific page.
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