# Chatbot Gain insights into how users interact with your chatbot and measure key performance indicators to continually refine and improve the user experience. ## Key Metrics Understand the key metrics that define your chatbot's performance and user engagement. ### New Users The count of unique users who have initiated interaction with the chatbot for the first time. ### Users The total number of unique users who have engaged with the chatbot. ### Messages The total count of messages exchanged between the chatbot and users. ### Success Rate The percentage of conversations where the chatbot was able to understand and respond to the user's intent accurately. ### Abandon Rate The percentage of conversations that were not continued by the user, indicating potential areas for improvement in engagement or comprehension. ### Full-time Equivalent An estimation of the time saved by the chatbot, represented as the equivalent work done by a full-time employee. ## User Engagement Analysis Visualize user engagement and interaction patterns to better schedule resources and understand user behavior. * Top intents: Identify the most frequently used intents, providing insight into common user inquiries or issues. * Full time equivalent. Broken down by days in a given time range * Percentage of users per day of the week * Users per hour * Users per country --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.1millionbot.com/insights/chatbot.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.