Get a comprehensive view of your chatbot's interaction with users, understand user behavior, and measure performance metrics to optimize the chatbot experience.
Gain insights into how users interact with your chatbot and measure key performance indicators to continually refine and improve the user experience.
Understand the key metrics that define your chatbot's performance and user engagement.
The count of unique users who have initiated interaction with the chatbot for the first time.
The total number of unique users who have engaged with the chatbot.
The total count of messages exchanged between the chatbot and users.
The percentage of conversations where the chatbot was able to understand and respond to the user's intent accurately.
The percentage of conversations that were not continued by the user, indicating potential areas for improvement in engagement or comprehension.
An estimation of the time saved by the chatbot, represented as the equivalent work done by a full-time employee.
Visualize user engagement and interaction patterns to better schedule resources and understand user behavior.
Top intents: Identify the most frequently used intents, providing insight into common user inquiries or issues.
Full time equivalent. Broken down by days in a given time range
Percentage of users per day of the week
Users per hour
Users per country
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