> For the complete documentation index, see [llms.txt](https://docs.1millionbot.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.1millionbot.com/insights/surveys.md).

# Survey

Discover the impact of your services through direct user responses. This section breaks down the information gathered from surveys, use these analytics to make data-driven decisions that improve the customer experience and optimize customer service operations.

## Net Promoter Score (NPS)

The Net Promoter Score is a key metric reflecting users' willingness to recommend your services. A high NPS indicates a high level of customer satisfaction and brand loyalty.

### Interpretation of NPS

* **Promoters (score 9-10)**: Extremely satisfied users who are likely to recommend your service.
* **Neutrals (score 7-8)**: Satisfied users but not enthusiastic enough to be considered promoters.
* **Detractors (score 0-6)**: Unsatisfied users who can damage the brand and its growth through negative feedback.

## Question Ratings

This metric breaks down the responses to specific questions, providing a detailed view of satisfaction in particular areas of service or product.

## Average Employee Rating

Monitor individual performance to encourage high-quality customer service and recognize good work.

## Objective Ratings

Evaluate the success of specific interactions, such as problem resolution or post-sale general assistance, to identify strengths and areas for improvement.

## Average Department Rating

Visualize the attention each department is providing in terms of customer satisfaction.

## User Ratings

Analyze the trend of user satisfaction over time to identify patterns and make strategic changes.

* **Very dissatisfied**
* **Dissatisfied**
* **Neutral**
* **Satisfied**
* **Very satisfied**