WhatsApp Twilio

Set up

To set up the integration of your assistant in WhatsApp through the Twilio provider, you will need the following:

• A Twilio account.

• Buy a phone number on Twilio verified by WhatsApp.

Create an account

1. Access the Twilio Developer Console.

2. In the main home section, copy the following 'Account SID' and 'Auth Token' keys.
3. Go to the Messaging > Senders > WhatsApp Senders menu section.

4. Click the phone number from the list you purchased for the attendee. If you have not previously purchased one, click 'New WhatsApp Sender' and follow the verification instructions.

5. Select 'Use a Webhook' and enter the URL that you will find in the integration options under 'Webhook URL for incoming messages'.

Activate integration

• In the WhatsApp integration module, enter all the data you previously copied.
• Save the settings.

• Done!🎉 Run tests to verify the operation of your assistant in WhatsApp.

Limitations

• Messages can have a maximum of 1500 characters.