Survey

Analyze survey results to better understand customer satisfaction and the perception of the service provided.

Discover the impact of your services through direct user responses. This section breaks down the information gathered from surveys, use these analytics to make data-driven decisions that improve the customer experience and optimize customer service operations.

Net Promoter Score (NPS)

The Net Promoter Score is a key metric reflecting users' willingness to recommend your services. A high NPS indicates a high level of customer satisfaction and brand loyalty.

Interpretation of NPS

• Promoters (score 9-10): Extremely satisfied users who are likely to recommend your service.

• Neutrals (score 7-8): Satisfied users but not enthusiastic enough to be considered promoters.

• Detractors (score 0-6): Unsatisfied users who can damage the brand and its growth through negative feedback.

Question Ratings

This metric breaks down the responses to specific questions, providing a detailed view of satisfaction in particular areas of service or product.

Average Employee Rating

Monitor individual performance to encourage high-quality customer service and recognize good work.

Objective Ratings

Evaluate the success of specific interactions, such as problem resolution or post-sale general assistance, to identify strengths and areas for improvement.

Average Department Rating

Visualize the attention each department is providing in terms of customer satisfaction.

User Ratings

Analyze the trend of user satisfaction over time to identify patterns and make strategic changes.

• Very dissatisfied

• Dissatisfied

• Neutral

• Satisfied

• Very satisfied