Chatbot

Get a comprehensive view of your chatbot's interaction with users, understand user behavior, and measure performance metrics to optimize the chatbot experience.

Gain insights into how users interact with your chatbot and measure key performance indicators to continually refine and improve the user experience.

Key Metrics

Understand the key metrics that define your chatbot's performance and user engagement.

New Users

The count of unique users who have initiated interaction with the chatbot for the first time.

Users

The total number of unique users who have engaged with the chatbot.

Messages

The total count of messages exchanged between the chatbot and users.

Success Rate

The percentage of conversations where the chatbot was able to understand and respond to the user's intent accurately.

Abandon Rate

The percentage of conversations that were not continued by the user, indicating potential areas for improvement in engagement or comprehension.

Full-time Equivalent

An estimation of the time saved by the chatbot, represented as the equivalent work done by a full-time employee.

User Engagement Analysis

Visualize user engagement and interaction patterns to better schedule resources and understand user behavior.

• Top intents: Identify the most frequently used intents, providing insight into common user inquiries or issues.

• Full time equivalent. Broken down by days in a given time range

• Percentage of users per day of the week

• Users per hour

• Users per country